Terms and Conditions
Full Data Loss & Backup Policy
Keanes Computer Services accepts no responsibility for the loss, corruption, or damage of any data stored on devices submitted for repair, service, inspection, or upgrade. Customers are solely responsible for backing up all data prior to submitting their device.
While we may assist with data transfer or recovery where requested, data recovery is not guaranteed and may involve additional charges. Keanes Computer Services shall not be held liable for any loss of data, loss of business, loss of income, or any consequential damages arising from repair, handling, storage, software installation, hardware replacement, or diagnostic procedures.
By proceeding with service, the customer acknowledges and accepts these terms.
Full Device Collection Policy (60 Days)
Devices must be collected within 60 days of job completion notification. Notification may be provided by phone, text message, email, or other reasonable communication methods.
Devices not collected within 60 days may, at our discretion, be recycled, disposed of, or resold in order to recover storage and service costs. Keanes Computer Services accepts no responsibility for devices left beyond this period.
It is the customer’s responsibility to ensure contact details are correct and to arrange timely collection.
What are the terms for using Keanes Computer Services?
Find detailed explanations about our service agreements and your responsibilities when engaging with Keanes Computer Services.
Who can use Keanes Computer Services?
Our services are available to all local residents seeking reliable phone and computer support.
What limitations apply to Keanes Computer Services?
Services are provided as-is, with no warranties beyond those stated in our policies.
How does Keanes Computer Services handle user data?
We prioritize your privacy and manage data according to applicable laws and our privacy policy.
What payment methods are accepted?
We accept major credit cards, cash, and approved financing options.
Can services be modified or canceled?
Clients may request changes or cancellations subject to terms outlined in our service agreements.
What are my responsibilities as a user?
Users must provide accurate information and comply with our usage guidelines to ensure proper service.
Committed to Your Complete Satisfaction
This section outlines our commitment to resolving issues promptly and offering straightforward refunds to maintain your trust and confidence.